The Professional Standards Unit was created in order to further the department’s commitment to providing high-quality, professional service to all members of the community. The Unit oversees citizen complaints and conducts internal and administrative investigations regarding police personnel, firearms discharges, use of force investigations, and employee misconduct. The Unit also conducts annual inspections of functions within the agency to ensure efficient and effective operation as well as compliance with CALEA accreditation standards.
Chief Germain sets high standards of conduct and performance for agency employees. Members of the community who feel that an officer or employee has failed to meet these high standards of service and wish to file a formal complaint may do so by calling the department at 609-698-5000 or by speaking with any department employee. Members of the community who feel that an officer has exceeded these high standards or done something exceptional and wishes to recognize or commend an officer may also do so by calling the department or by speaking with any department employee.